Return & Refund Policy
Clear information for confident shopping. Review the details below, and contact our team if you need help.
30-day returns · store credit only · prior authorization required.
Return eligibility
Christmas Lights Wholesale accepts eligible returns when the customer ordered an incorrect product and requests authorization within 30 days of the purchase date. Products must be unopened, unused and uninstalled, in their original condition and packaging. Keep your receipt or proof of purchase. Returns are subject to the seasonal deadline below.
25% restocking fee and return freight
All approved discretionary returns are subject to a 25% restocking fee. The customer is responsible for return freight charges. Accepted returns are issued as store credit only, not as a refund to the original payment method, except where a different remedy is required by applicable law.
December 1 seasonal cutoff
No discretionary returns will be accepted after December 1 of the same calendar year in which the product was purchased, even if the 30-day period has not expired. Purchases made after December 1 therefore have no discretionary return window for that year. Mandatory remedies for damaged, defective, misdescribed or undelivered goods are not removed by this cutoff.
Prior written authorization
No merchandise return will be accepted without prior written authorization from Christmas Lights Wholesale. Do not send products back until we provide approval and return instructions. We will provide the correct return address with authorization.
How to request a return
Email settoshine111@gmail.com with your order number, product name, selected colour or other variant, quantity and a brief explanation of why you wish to return the item. Include your receipt or proof of purchase. We will review the request and explain the next steps.
Non-returnable products
Custom products and non-stocked items are not eligible for discretionary returns. Opened, used or installed products do not qualify for the 30-day discretionary return policy. Ask about any special-order conditions before purchasing.
Inspection and store credit
After an authorized return is received and inspected, we will notify you whether it meets the return conditions. Approved eligible returns result in store credit, less the 25% restocking fee. Customer-paid return freight is not reimbursed under the discretionary return policy.
Damaged, defective or incorrect goods
Inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly at settoshine111@gmail.com with the order number, a description of the issue and photographs if possible. We will assess the issue and explain the appropriate remedy and shipping arrangements. Do not treat an item sent incorrectly by us as a customer ordering error.
Your legal rights
Nothing in this policy excludes or limits rights or remedies that applicable law does not allow us to restrict. The discretionary return window, store-credit limitation, restocking fee, freight charges and seasonal cutoff do not override those rights.
Contact us
Christmas Lights Wholesale
settoshine111@gmail.com
647-573-5926
Every day, 9:00 a.m.–6:00 p.m. Eastern Time (Toronto).
A little guidance goes a long way.
Send us your product names or SKUs, quantities and destination. We can help you identify the details to confirm before ordering.