Christmas Lighting FAQs
Clear answers before you order. Explore product selection, colours, connections, delivery and returns.
Christmas Lighting FAQs
Can't find what you need? We’re here every day, 9 a.m.–6 p.m. ET.
Contact us ↗︎Can I buy without a trade account?
Yes. Installers, contractors, property managers and homeowners can shop Christmas lighting supplies without a trade account.
How do I choose between C7 and C9 bulbs?
Compare the bulb shape, base and product specifications against your socket wire. Begin with our C7 and C9 buying guide, then browse LED bulbs. Do not select components by appearance alone.
What mini-light styles can I shop?
Explore 5mm, C6, M5 and G12 mini lights. Compare string length, colour, light count and connection type on each product page.
How do I select a colour and pack size?
Choose a colour swatch on the product page, then the available pack size or length. The selected variant, price and image update together. Review your selections in the cart before checkout.
Do the swatches show the exact light colour?
Swatches help you navigate colours. Screens and photography can change how a colour appears, so compare the product images and description. Ask us if colour matching matters for your project.
Are prices for a pack or one item?
Use the selected pack quantity or length beside the price. The cart line price is for that selected option. Per-unit pricing, where provided, is labelled separately.
Which socket wire and plugs should I choose?
Check bulb base, socket size, wire specification and connector requirements together. Browse wire and plugs and read the connection guide before ordering.
Can I mix coaxial and standard mini-light connections?
Do not assume different connection systems fit or operate together. Check the listed requirements for each string and adapter. Send us your exact product names through the contact form for help.
Which clip is right for my roofline?
Start with your mounting surface and the clip profile. Compare clips, shingle tabs and sockets using the product images and specifications. Sharing a category does not confirm compatibility.
Can you help with a large project or bulk order?
Use the bulk enquiry form. Include products, colours, pack quantities, your destination and target date. Any pricing or delivery arrangement must be confirmed in your quote.
Do you offer delivery to Toronto and across Canada?
Contact us with your postal code and quantities to confirm destination availability and delivery costs. See shipping destinations for Canadian enquiries.
Can customers in the United States order?
Use the country selector for the United States and check the displayed currency. Confirm delivery availability for your ZIP code through our contact form when needed.
Do you ship internationally?
For destinations outside Canada and the United States, request a shipping review. Availability, freight and any cross-border charges depend on the destination and order; international delivery is not guaranteed.
Can I shop in CAD or USD?
Select Canada or the United States in the country and currency selector. Review the currency shown on product prices and in your cart before checking out.
How do I request a return?
Read the 30-day return policy first. Eligible unopened, unused items ordered incorrectly require written authorization. Returns are for store credit, with a 25% restocking fee, customer-paid freight and the December 1 cutoff. Custom and non-stocked items are excluded.
What if an item arrives damaged or incorrect?
Contact us with your order number, affected items and a description of the issue so we can review it. Keep the packaging and take clear photos of the item and packaging.
Do you offer Christmas light installation in the GTA?
For installation enquiries in the Greater Toronto Area, visit Set to Shine. Installation arrangements are handled separately from supply orders.
How do I contact Christmas Lights Wholesale?
Email settoshine111@gmail.com, call 647-573-5926, or use our contact form. Hours are 9 a.m.–6 p.m. Eastern every day.